New 5 Star Review on Yelp
Last updated 5 years ago
This review is extremely overdue, it wasn't until recently when I was cleaning out a drawer that I found my receipt and realized I never wrote a review. My car was broken into at 9am in the morning, and then the men came back and tried to break into our house. This was the first time my car had been broken into, and the posing threat of them knowing I was home alone didn't help. I called glass on the move after seeing other yelp reviews, and they were so patient. First off, I was crying hysterically, where you can only get out one syllable at a time, and rather then properly answering their questions, all I could get out was blubbering, and "they...took...my...new...shoes!" Not only did they not hang up on me, but they were rather reassuring, and walking me step by step through the process and what I needed to do with my insurance company. When I called them back saying that I was having difficulty getting it approved, they actually three way called my insurance with me and worked it out. The employee who came out was efficient and professional. My car was completely repaired, not a shard of glass left in the car, and they even cleaned the part of the street that had all the glass-in less than an hour. I really hope I never have to use their service again, but I won't even look at other companies if I need window repair/replacement again.